Infact Consumer Support

We want you to be your best financial self

Complaint Request

Whilst we always strive to provide you with the best possible service, sometimes we can get something wrong. If you are unhappy with any aspect of our service, then you can use this form to make a formal complaint or for us to investigate any issues or concerns further.

Personal Information

Contact Information

Current Address

Current Address

Additional information that may help to identify you, for example if you had a different name (e.g. maiden name), or previous address that you may have used on a credit application.

Issue Description

Any additional information that may help us to identify you or help with your request.
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Authorised and regulated by the Financial Conduct Authority as a credit reference provider
Authorised and regulated by the Financial Conduct Authority (FRN: 978629)
Infact is a trading name of Infact Systems Limited, registered in England and Wales (Company Registration Number: 14032664)
Registered address: 2-7 Clerkenwell Green, London, EC1R 0DE
'Infact' is a registered trademark of Infact Systems Limited. Copyright © Infact Systems Limited 2026. All Rights Reserved
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